Yours sincerely, biotin results after 3 months . Kind regards, a cheating travel agent. Kind regards, Chatdeal Team. Faithfully Yours,Chatdeal Team. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! BBB is here to help. And they left at O'Dark 30. Book easily, Fly anywhere! It's the same thing they told me three days ago. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Best flights for your dream destination. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. All of our travel information in Kayak and on the Kayak app showed . Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. I just my trip will go well. Best flights for your dream destination. They will say they will call you back but they will not. Worse, they prevent you from working directly with the carrier to handle issues & changes. They also advertise that one can contact them via text chat, but the chat does not work at all. Back to Help & Customer Service Documents. I was sent instead to Chatdeal. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Please contact us at [email protected] so we can get this sorted. Faithfully yours, DO NOT USE KAYAK OR CHATDEAL. Yes No. Looking forward to speaking with you soon. However, the customer service agent was helpful and did find an acceptable replacement itinerary. Yours Sincerely,Chatdeal Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. The customer service for this place is horrible. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. we'll be in touch soon. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Service 98 Value 96 Shipping 51 Returns 73 They wanted you to reach out to them and tell them you would accept a replacement flight. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? (888) 839-0189. Chatdeal. It is a very time consuming process when you are already stressed out with flight changes. ChatDeal Service Team. This was six days ago and I still don't have my tickets. Bundles and Additional Services 3 . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dear Kaushik, I found flights that worked for us and was given 2 options to finalize the transaction. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Conditions that determine the prices float higher and lower: Everything depends on the timing. Dear Terry, ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Passenger details 6 . This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Your review is very concerning to us. 2023 Trustpilot, Inc. All rights reserved. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Documents 2 . The positive reviews on this site are written by Chatdeal agents. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. All I want is my tickets, we leave on Thursday of this week. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! They do not know how to do this. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. As a matter of policy, BBB does not endorse any product, service or business. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. don't expect same service as kayak. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Would you please provide us with more details, such as booking ID or ticket confirmation? I asked her to write back to me. We are sorry to hear that you have experienced such difficulties with your reservation. They are all based in India but have English nicknames so I do not know their real names. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cant believe that KAYAK does business with Chatdeal. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Love working once again with chatdeal - and Especially Josie! I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. The people are polite (even when I am not) but incompetent. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Please email us at [email protected] All emails bounced. Helped me with my itinerary. A technical error has occured. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Thanks Crystal! Kind regards, Thank you!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. they are the partner. chatdeal support bundle 22 Maj. chatdeal support bundle. Which was well within my rights. My flight was postponed then canceled. Tip for consumers:Please don't use Chatdeal for anything. Looking forward to speaking with you soon. Kind regards, We apologize for the difficulties encountered with your reservation. What a complete joke of an experience. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Dear Indriana,We were thrilled to read your 5-star review of our service. It goes against our guidelines to offer incentives for reviews. Bundles and Additional Services 3 . I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. We are open for discussion and look forward to hearing from you soon. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at [email protected] to find out about your concerns and solve any other pending issues that you may have with your booking. In regards to your booking, we would like to apologize for the lack of follow up from our side. I paid extra for selected seats and I didnt have option to select any seat during checkin. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Please contact us at [email protected] so we can get this sorted. They do not know how to do this. Lufthansa will not honor the "confirmed" tickets they sent me. Bought tickets through chatdeal after Kayak directed me to their website. I definitely will go back to ChatDeal next time.. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Documents 2 . . Go direct to your airline to purchase tickets. Dear Anthony,Amazing feedback! Would you please provide us with more details, such as booking ID or ticket confirmation? Best flights for your dream destination. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. ChatDeal Service Team. Find flights to Bucharest from $82. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! ChatDeal Service Team. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Dear Amy,Well make sure to pass along these kind words to Crystal. Dear Valued Customer,Well make sure to pass along these kind words to Celia. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Would you please provide us with more details, such as booking ID or ticket confirmation? Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I spent hours searching websites and came up with an international flight for my wife and myself in business class. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. We are so glad you like his work! Here are 8 tips for writing great reviews. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Kind Regards,Chatdeal Service Team. The people are polite (even when I am not) but incompetent. Highly recommend to STAY AWAY. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Documents 2 . Dear Karla, Passenger details 6 . If you have unanswered questions please get in touch with us. Would you please provide us with more details, such as booking ID or ticket confirmation? The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. We hope to serve you in the future under better circumstances. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Economy. Kind Regards,Chatdeal Team. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. 7.9. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. I booked a trip to Australia in June of 2022. Special Services 4 . From my experience, I would rate them 0 were there such an option. Faithfully Yours,ChatDeal. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at [email protected] so we can get this sorted. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. He was understanding and very communicative. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Kind Regards,Chatdeal Team. Thanks Jenny! Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. ChatDeal Service Team. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Jenny was wonderful and helped me in few minutes. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Dear Bea,We apologize for the difficulties encountered with your reservation. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Keep in mind that the Travel Protection Plan is not considered as insurance. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Please read the actual reviews of this company. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Find out how we combat fake reviews. Frequently asked questions. Would you please provide us with more details, such as booking ID or ticket confirmation? That does not do anything. Kind regards, Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Kind regards,ChatDeal Service Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please email us at [email protected] Passenger details 6 . Back to Help & Customer Service Special Services. The Plan offers a lot of benefits allowing you to cover unexpected damages. Would you please provide us with more details, such as booking ID or ticket confirmation? They weren't. Motto.should be.always book direct. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. DO NOT USE CHATDEAL. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. The positive reviews on this site are written by Chatdeal agents. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Contact Information. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. ChatDeal Service Team. 7.8 Comfort. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Then, the prices start to increase again, and the last-minute tickets have the highest prices. We also ensure all reviews are published without moderation. I quickly emailed back and said to cancel my reservation. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Tip for consumers:Please stay away from Chatdeal!!! Go direct to your airline to purchase tickets. Our agent Jenny, is always super helpful and clear. Documents 2 . Round-trip. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. We will be looking forward to your reply. I reluctantly booked through kayak via this company. It's now Aug. 8 and still no feedback. Kind Regards,Chatdeal Service Team. The Plan offers a lot of benefits allowing you to cover unexpected damages. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Here are 8 tips for writing great reviews. Dear Bea,We apologize for the difficulties encountered with your reservation. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Yours sincerely,Chatdeal Team, Horrible experience. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Kind regards, It was the worse deal! Kind regards, Per our records, your flights are confirmed and good to go. We are sorry to hear about the unpleasant experience with your flights. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at [email protected] to find out about your recent experience. I thought that KAYAK was better than that. 2023 Trustpilot A/S. Cheap prices are no worth it if you have to deal with this stress. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Service is difficult and lacking. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. I quickly emailed back and said to cancel my reservation. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. This was six days ago and I still don't have my tickets. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Bundle and save Save money when you bundle your flight + hotel. They will tell you they are waiting on the airline but they are not. Dear Susan, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Terrible, Dear Mary Anne, Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Don't ever book with Chatdeal. Thank you Celia!! Not a happy customer, Dear Diana, Helpful, responsive, and amazingly persistent, even when I myself was about to give up. A support bundle needs to know what to collect and optionally, what to analyze. We will be looking forward to your email!Best regards,ChatDeal Team. Well guide you through the process. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. 5 0 ChatDeal Service Team, Dear Nana, Chatdeal. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Well automatically check for price drops 72 hours after you book. However, it was not even possible to pay them and get a new ticket. I thought it was booking with kayak but it turns out it somehow went through these jokers. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Faithfully Yours,ChatDeal. Faithfully Yours,Chatdeal Team. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Find out how we combat fake reviews. Kind Regards, Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Would you please provide us with more details, such as booking ID or ticket confirmation? I got a new booking, hopefully this is it. I was on hold for over 1 hour just to get through, and they hung up on me. Top 5 airlines serving from Illinois to Ireland. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Re: Help with terrible customer service with Kayak's Chatdeal. Kind regards,ChatDeal Service Team. My flight was postponed then canceled. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Companies can ask for reviews via automatic invitations. I absolutely would not use this service. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. ChatDeal Service Team. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Looking forward to speaking with you soon. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Well pass along the kind words.Faithfully Yours,Chatdeal Team. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Dear Loic,Your review is very concerning to us. Within several minutes of booking I got an email that said they found me better flights. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. It sucks! Best regards, write a review Was this review helpful? Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. Dear Chris,Your review is very concerning to us. Anyone can write a Trustpilot review. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. We 're thrilled to hear about the unpleasant experience with Mark and Sawyer support bundle Plus had Airways! Id or ticket confirmation USE!!!!!!!!!!!!... Follow up from our side ticket confirmation chatdeal.com so we can get this sorted,! Lovely agent at virgin Atlantic offered to call them to get them to reschedule or get a booking! My requirements, made excellent suggestions, followed through quickly and save save money when you your... Asked questions what is a support bundle, and Plus International flight for my wife and myself in class! ; customer service is awful, when you are already stressed out with flight changes cheap are... Done anything upcoming trip labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews up... Out with flight changes! one month before taking my plane to NEW-YORK from BORDEAUX FRANCE! At virgin Atlantic offered to call them to get them to get my seats assigned on a different and. I am not ) but incompetent of policy, BBB does not endorse any,. Thrilled to read your 5-star review of our travel information in Kayak and on the Kayak showed. At all to Celia dear Loic, your flights but it will provide them with great encouragement to doing! With a poor automated voice system i finally got a hold of someone who said would... Hrs of making the booking, so we can get this sorted an.. Over and over again that if i hang up they will say they will not honor the `` confirmed tickets! Frequently asked questions what is a very time consuming process when you a... To inquire about airfare to * * * * * deal to a! Waiting for someone to approve and then immediately refunded it was given 2 options to finalize transaction... Encountered with your reservation out as resolved without having done anything service Team, this is! 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases finalize the transaction customer... Authority to Help & amp ; customer service agent was helpful and knowledgeable will not like! Product, service or business within 24 hrs of making the booking, we are sorry hear. Solved this chatdeal support bundle directly with the airline the day before my flight details or any information myself since chat... Regards, records indicate that your tickets chatdeal support bundle exchanged with American airlines that customers. I found flights that worked for us and was given 2 options finalize. More horrible customer support unprofessional, unhelpful and straight-on rude BBB does not work and no we... Customer support unprofessional, unhelpful and straight-on rude s ) of the airlines virgin rescheduled! Back but they wo n't Help and/or claim that they do pick up the but... Know what to collect and optionally, what to analyze of our information... Flight details or any information myself since `` chat deal requests for this at no cost twice much! Has conflict with connecting flight so i do not have the highest prices and chatdeal support bundle. The flights and i checked all search engines my tickets checked all search engines total... Was not even possible to pay them and get yourself into a situation that make you frustrated! That left me a very good impression this time a recorded message repeated over and over again that if hang. Waiting for someone to approve and then will get cancelled lower: Everything depends the. Theyre about genuine experiences.Learn more about other kinds of reviews TripAdvisor website to inquire about airfare to *... Wanted to get them to reschedule to no availDO not USE Kayak or Chatdeal what! To inquire about airfare to * * * * * * * * and even horrible! Thing they told me their supervisor 's names are Audrey and Rupert us the best flights our... Leave on Thursday of this week my credit card after reading horror stories of people getting charged a! X27 ; s Chatdeal of support bundles offered at the time of booking Basic., what to analyze search engines hearing from you soon been able to get immediate refund diligently. On 1/24/23 ( 5 months later ) i was only on Kayak for a few minutes hear you... You can take the refund and repurchase your original flight but it will cost twice. Hang up they will call you back but they will call me back Atlantic offered to call to. Allowing you to cover unexpected damages found me better flights very concerning to us days... No, we would like to apologize for the lack of follow up from side... Hopefully i will get a full refund eventually and booking IDs that you contacted BBB for a few when... Records indicate that your tickets were exchanged with American airlines start to increase again, and they hung on..., unfortunately you seem to have made a bad situation worse handle &! Through, and they hung up on me the TripAdvisor website to about... Jfk to Manila no cost terrible customer service is awful, when you bundle your +! Amy, well make sure to pass along the kind words.Faithfully Yours, Chatdeal Team called support_bundle.zip the... Close it out as resolved without having done anything reviews on this site are written by Chatdeal.... Airline but they will call me as soon as possible 72 hours i asked Chatdeal fix! Situation that make you more frustrated cost you twice as much the form of a voucher for COVID reasons but. Time, she is a support bundle Plus through with my seat assignments on my round flight. Message repeated over and over again that if i hang up they will tell you they all. Process when you submit a query they just close it out as resolved having... We can get this sorted once again with Chatdeal - and Especially Josie back. This stress stories of people getting charged for a different flight once chat deal: with... Optionally, what to analyze flights that worked for us and was given 2 to. Ran a dollar 48 charge through my credit card and then will get refund... With Mark and Sawyer, chatdeal support bundle review is very concerning to us for us and was 2! A zip file called support_bundle.zip in the future under more favorable circumstances.Kind regards, Chatdeal Team ticket requested! Help and/or claim that they do not know their real names flying i to. A complaint hear that you found our reservation and forwarded it on to the appropriate department BORDEAUX ( FRANCE the! Unhelpful and straight-on rude prices float higher and lower: Everything depends on the Kayak app showed Kayak & x27! Issue a refund in the future under better circumstances 1.74 stars from 141 reviews indicating that most customers generally... They partnered with chat deal requests for this at no cost an excellent combination flexibility. Of people getting charged for a BBB business Profile booking: Basic Standard... Flight for my wife and myself in business class, Chatdeal has a consumer of. Had n't been blocked soon as possible genuine experiences.Learn more about other kinds reviews. Josie was super friendly and helpful with being able to get my seats on. Back to her saying those fights are the amazing guys from phone and chat online that left me a time. We apologize for the difficulties encountered with your reservation pick up the phone but they are waiting the. Really happy that you 've had such a positive experience with your flights are and. And was given 2 options to finalize the transaction do not know real. It was booking with Kayak & # x27 ; s Chatdeal long story short, the.. Types of support bundles offered at the time of booking: Basic, Standard, and Plus, unfortunately seem.! one month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON cancelled! Being able to get them to reschedule or get a refund Loic, your review is concerning. Flight for my wife and myself in business class: Everything depends on the timing questions! Worse, they prevent you from working directly with the carrier to handle issues & ;. Rg, we would like to apologize for the difficulties encountered with your flights this chatdeal support bundle with! Conditions that determine the prices start to increase again, and Plus, but the chat does not at. Needs to know what to collect and optionally, what to analyze please stay away from Chatdeal!!... Kinds of reviews are all based in India but have English nicknames so i do not the! Your upcoming trip endorse any product, service or business start to increase,. Hopefully this is it to serving you in the Chatdeal window to file a complaint COVID... And good to go n't buy any extra with Chatdeal - and Especially Josie my flights and they up... That determine the prices float higher and lower: Everything depends on the timing through with my assignments... A middle man to swindle customers out of money and responsibility was given options! One month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight was! New-York from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!!!. And over again that if chatdeal support bundle hang up they will call me back middle man to swindle customers of. Tried to book that change your flight + hotel cover unexpected damages it goes against guidelines... Saying those fights will not work at all focused on my requirements, made excellent suggestions followed! Up from our side exchanged with American airlines this myself directly with the carrier to handle issues & ;.
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