The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. 0000046770 00000 n Masks and Physical Distancing Requirements: Face masks are optional. This review was chosen algorithmically as the most valued customer feedback. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. This complaint was posted by a verified customer. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Are Any Unvaccinated Passengers Able to Sail? On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Are Any Unvaccinated Passengers Able to Sail? They certainly want their money a year in advance of the trip. Is A Pierside, Pre-Embarkation COVID-19 Test Required? IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. The insurance will give you vouchers toward, guess what, another Viking cruise. Submit a complaint and get your issue resolved. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Seller of Travel Reg. Masks and Physical Distancing Requirements: Masks are no longer required. Crew Vaccinated:? Are Any Unvaccinated Passengers Able to Sail? Masking and Physical Distancing Requirements: Optional as of September 1, 2022. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? 0000046809 00000 n Kids under 2 years of age are not required to test. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Effective Date: November 1, 2021 If required as a condition of entry into the country of embarkation. Montreal, Canada U.S. Consulate General. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. We took advantage of that thinking it was the only offer we would get. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unvaccinated passengers will be accepted as of March 1, 2023. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. 0000003531 00000 n A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. What is the cancellation policy for my booked shore excursions? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. [protected]. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Who Needs to Be Vaccinated: All passengers need to be vaccinated. 0000034681 00000 n Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Proof of full vaccination will still be required. No, though facial recognition and temperature checks will be performed prior to board. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Masks and Physical Distancing Requirements: Masks are optional. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Viking established and continually represented that this cancellation policy applies to us. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. In all, we are out the money. Is A Pre-Arrival COVID-19 Test Required? The timing is explained within the kit instructions. This will end for all voyages as of October 1, 2022. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Thank you in advance for your prompt attention to this issue. The 2 doses must be administered at least 28 days apart. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Masks and Physical Distancing Requirements: Depends on the destination. Masks and Physical Distancing Requirements: Face coverings are optional. Which personal items are allowed on board and which are prohibited? Our hope is that your organization can help us out or at least suggest any alternatives. Do you have a Viking Oceans Future Cruise Credit? You have 1 items Fla. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Pre-Cruise Covid-19 testing is no longer required. The ships cylinders are for emergency situations only. Are Any Unvaccinated Passengers Able to Sail? 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. ST42496CST No. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. 0000013436 00000 n For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. No, beginning September 9. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. This will end as of March 1, 2023. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. 0000027032 00000 n 0000014233 00000 n 105 49 Is A Pre-Arrival COVID-19 Test Required? Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. No, though passengers should be aware of any country-specific testing requirements. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. as soon as possible. This will surely increase the credibility of your complaint. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Is A Pre-Arrival COVID-19 Test Required? No. The company left an official comment to this complaint. : Yes, including booster dose. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Link to Viking River Cruises cancellation policies: Thank you. Passengers will need to present proof of a pre-arrival COVID-19 test. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Small Luxury Ship. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. That notice states that we received a voucher "available for your use towards another cruise". These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Motorized scooters are not typically suitable on international tours. in your shopping cart that still requires payment. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Is A Pre-Arrival COVID-19 Test Required? U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Viking refund policy is the same for Oceans, River and Expeditions. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This will surely increase the credibility of your complaint. 0000005615 00000 n Is A Pre-Arrival COVID-19 Test Required? 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