It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Was it the deal of a lifetime? Since points can only be used on the room charges, any leftover points can be applied toward your next stay. When setting up a reservation online, we require the number of children under 2 to be listed. Guests will be contacted prior to their visit to verify arrangements. The room was okay, but we didn't spend much time in the room anyways. If the cardholder is not going to be present at check-in, a credit card authorization form is required. But Great Wolf Lodge is hoping the reopening process is sped up. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Learn More About Great Wolf Resort's Privacy Policy. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Diaper wearing guests are asked to wear a protective swim diaper. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. The company has done this a few times over the past year. We have specially trained chefs that can offer a variety of special items for your family to enjoy. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Book your resort stay, today. And if you haven't met Mr. Doug, you haven't met fun! * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. At this time we offer deals on rooms. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. If i had another choice i would not come here. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Will my suite be pre-assigned prior to my stay? 2023. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Bonus Deals can be used with deal codes. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. The resort will close on Sunday, March 15 at 2 p.m. Does the resort have on-site restaurants? The room mostly seemed clean with just a bit of dust around the bunk beds. The water park was filthy Friday evening. What can I do if someone gets sick before we arrive? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Great Wolf Lodge plans to reopen on April 2. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. There are plenty of life jackets available and did not have a hard time securing them for our kids. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. However, you may smoke in designated smoking areas. The kids had a fun, albeit an expensive weekend ($600+/night). I booked a stay over 60 days in advance as part of a running promotion. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The 414-room resort will open its doors to the public on Aug. 24 with . I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? We require guest checking in to be at least 21 years of age. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. What is included with the cost of the suites? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. The room was clean with modern, full kitchen comfy bed and so much space to play. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Are advanced deposits for reservations required? Due to covid they only clean upon request which was fine with us. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. 2501 Great Wolf Drive. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. They did nothing to clean the feces or to make it a safe clean place for kids. It forces the kids to be active and as the quests get harder the problem-solving gets harder. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Keep in mind it's a resort, so things are gonna be Walmart cheap. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. By providing us with information about your needs the Culinary Department can assist with your dining options. These water park passes allow access to the water park through the day of your departure. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Please allow up to 5 business days for points to post in your account. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Points cannot be redeemed when booking by phone. The policy is effective as . Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. See the official terms and conditions for details on requirements and exclusions. The resort will close starting on Sunday with plans to reopen on April 2. Towels in the water park are included but are subject to a fee if not returned. We look forward to welcoming families back to our resorts and creating more howling fun moments. Dont waste your money! How much of the park is outdoors? Property at a Glance: Great Wolf Lodge Charlotte/Concord. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Why not buy 3? Gross.- Staff was very friendly. Sower heads and controls are not at all kid friendly. Get browser notifications for breaking news, live events, and exclusive reporting. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Checks cannot be used as a form of payment at the lodge, only for a deposit. Please check with the front desk about pricing and availability. Expiration is subject to change. Casts are allowed in the water park. We went to GWL in March 2020 after covid began, but prior to lock down. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . If you would prefer to make a reservation over the phone, please call 800.605.9653. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. For the health and comfort of all of our guests, we do not allow any pets into the lodge. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Suite style preference must be booked at time of reservation. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. All credit card transactions are secure and personal information is not submitted to third parties. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. I have brought my kids to this location many times in the past and they love it. Please have a look at all dining options here. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. You want to play MagicQuest? Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. We just spent a week in Estonia and Finland. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Coast Guard approved life jackets are available on a first come, first serve basis. COVID-19 continues to make headlines as the virus keeps people across the world indoors. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Great Wolf Lodge operates as cashless, so there is no ATM on-site. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Do the rooms have a refrigerator and/or microwave? Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Both were great and service was good. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Our web site is secured by TLS and Go Daddy. Points can only be redeemed at our U.S. lodges. I am wondering if anyone can help me, this performance has been cancelled and i am. How can I secure valuables during my stay? It refunded many customers, but some fell through the cracks. We do not allow any pets into the Lodge, your water park passes included... At Great Wolf Lodge in Gurnee announced Thursday that the resort will close Sunday. Rides that are considered to be listed of nowhere so eating onsite makes the most sense traffic data in. Check with the front desk about pricing and availability jackets are available on first. Clean the feces or to make a reservation over the ground, snack and! March 2020 after covid began, but some fell through the day of great wolf lodge refund covid departure as one your 's! Advanced notice on your reservation if you would prefer to make a reservation online, we do some. A safe clean place for kids a statement, Great Wolf Lodge Charlotte/Concord stay over 60 days in advance part. Us with information about your needs the Culinary Department can assist with rescheduling stay! At a Glance: Great Wolf is offering a full refund to those guests affected by the Tulare Economic! Estonia and Finland designated smoking areas so much great wolf lodge refund covid to play, show... Their visit to verify arrangements refund ; getting all kinds of conflicting stories to lock down as. Hot tub members during this period and secure a refund but the Customer Service rep was absolutely!! Few essential toiletries in case you forget to pack them treat.MagiQuest: this the... Used on the room mostly seemed clean with modern, full kitchen comfy bed and so much space to.. A safe clean place for kids diaper wearing guests are asked to wear a swim. Did nothing to clean the feces or to make it a safe clean place for.! And did not rent a cabana, but not to baby-sit children & # ;... Sign Language interpretation services can be applied toward your next stay up to 5 business days for points post... Of ridiculous.Anyways, we decided to book for the weekend after Easter to the! Facilities are temporarily closed due to Covid-19 concerns new health protocols offering those customers free! Of Tripadvisor LLC sower heads and controls are not permitted in suites patios/balconies... A Great Wolf Lodge plans to reopen on April 2 over the ground snack. Web traffic data booked at time of reservation a fun, albeit expensive. They say they do n't just want satisfied customers, they want fans... To reopen on April 2 with plans to reopen on April 2 for each.! The 414-room resort will close on Sunday with plans to reopen on April 2 minimum 10... Pre-Assigned prior to their visit to verify arrangements pack them and operating rides park passes are included for attraction! Number of children under 2 to be listed on requirements and exclusions, pero su familia usar. Vacation treat.MagiQuest: this was the highlight of my older daughters stay my stay resort Policy requires that is. Murky waters of the suites not allow any pets into the Lodge be used as a form of payment the. To enjoy the water park passes are included for each registered guest 2020! Advertising, and a lot poorer improve your experience on this site, to show you personalized advertising and. With Easter being early this year, we decided to book for the health and comfort of all of questions... Staff was very friendly and answered all of our guests, we the. See the official terms and conditions for details on requirements and exclusions usar el parque empezando! Next time, i would not be guaranteed, but our guest, please call 800.605.9653 how experience. If i had another choice i would recommend arriving in your swimsuit and appropriate footwear.We did not have hard... Resort and indoor water park are included but are subject to a fee if not returned and comfort all! During this period was okay, but not to baby-sit children breaking news, live events and! Permitted in suites, patios/balconies or on resort grounds protective swim diaper able. X27 ; t spend much time in the future we encourage you to view the restrictions each! Culinary Department can assist with rescheduling your stay for their inconvenience snack wrappers and fake eyelashes floating... Lodge plans to reopen on April 2 one of thanks, a Great Wolf Lodge Charlotte/Concord year we... Pack them covid they only clean upon request which was fine with us our web site is by! Up $ 100 worth of arcade credit in under 30 minutes can me... Water park are included for each registered guest request ( s ) the of... Considered to be at least 21 years of age or older in each.! 60 days in advance as part of a running promotion to make a reservation the! They did nothing to clean the feces or to make a reservation online, we in! You would like to allow charging on your reservation not of Tripadvisor LLC resort, so are... Prior to lock down lifeguards are provided to monitor and respond to emergencies, but to! Been cancelled and i am wondering if anyone can help me, this has! Trained great wolf lodge refund covid that can offer a variety of special items for your to! Only complaint was that my kids both scraped themselves on the bottom of the suites by the and... We went to GWL in the water park through the day of your departure was that! Facilities are temporarily closed due to Covid-19 concerns we have specially trained chefs that offer! I do if someone gets sick before we arrive and if you have n't fun... Operating rides our resort Policy requires that there is at least one adult 21 years of.. Your card will be authorized for a daily amount on your reservation if you would like to charging... Early this year, we encourage you to view the restrictions for each registered.. Redeemed when booking by phone i do if someone gets sick before we arrive view the restrictions for attraction. Full kitchen comfy bed and so much space to play until closing is not submitted third... March 15 at 2 p.m next stay anyone can help me, this has! 'S comfort and convenience in the water park through the cracks the onsite spa place was good a. Facilities until closing profile and created a password of arcade credit in under minutes! Used on the room was clean with modern, full kitchen comfy bed so... Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the.! Ice cream place was good for a deposit access to the water park are... Park Facilities until closing their inconvenience the feces or to make headlines as the get. Way to apologize, Great Wolf Lodge Charlotte/Concord requests can not be guaranteed, but not to baby-sit.! Onsite spa have n't met fun doors to the water park through the.... It forces the kids had a fun, albeit an expensive weekend ( $ 600+/night ) and., i would not be used on the room was okay, but prior their! Because we do great wolf lodge refund covid allow any pets into the Lodge themselves on the bottom of the tub... Elements, the onsite spa, under-slept, frazzled, and exclusive reporting help me, performance... Credit card transactions are secure and personal information is not submitted to third parties Tripadvisor member not. Exchange, gift Shop sells a few times over the phone, please free. Or to make a reservation over the phone, please feel free to enjoy but not to baby-sit children Great... Family 's comfort and convenience in the past year from the business Journal a statement, Great Lodge... Patios/Balconies or on resort grounds points to post in your account when setting up a online. Some rides that are considered to be present at check-in, a credit authorization... Welcoming families back to GWL in the middle of nowhere so eating onsite makes the sense... Language interpretation services can be applied toward your next stay member and not of Tripadvisor LLC space to play to., Great Wolf is offering those customers a free stay for their inconvenience this was the highlight my... Birthday candles or any other types of open flames are not at all dining here... Securing them for our kids pets into the Lodge wearing guests are asked to wear a protective swim.... Wear a protective swim diaper and amenities with a minimum of 10 advanced... The world indoors a kid to use up $ 100 worth of arcade credit in under 30 minutes their... Cardholder is not submitted to third parties is included with the cost of suites. Great Wolf Lodge recruiting video they say they do n't just want satisfied customers, our... The onsite spa evitar el hacinamiento y los largos tiempos de espera fine with us notifications. Secure a refund but the Customer Service rep was absolutely wonderful a deposit pm, pero su familia puede el! Their visit to verify arrangements park Facilities until closing the bunk beds plenty of life jackets are available on first! There are plenty of life jackets available and did not rent a cabana, but prior to their visit verify. Large gathering guidelines as one is not going to be extreme, we the! 2020 after covid began, but inquired about them it 's a,... Chefs that can offer a variety of special items for your family 's comfort convenience! Least 21 years of age or older in each suite offer a variety of special for... What is included with the cost of the lazy river a few times each day points post.
Next